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1. Eligibility for Returns:

   – Products can be returned if they are defective or damaged upon arrival.

   – Returns must be requested within 7 days of receiving the product.

   – A video proof of the defective or damaged product is required for the return process.

2. Return Charges:

    A return charge of 300 PKR will be applied for all returned items.

3. Refund Process:

   – Once the return is approved and the product is received, a replacement will be arranged if applicable.

   – In cases where a replacement is not possible, a refund will be issued.

4. Non-Returnable Items:

   – Certain items such as perishable goods, intimate products, and health and personal care items are not eligible for returns.

5. Shipping Costs:

Customers are responsible for paying the shipping costs for returning items unless the product received was incorrect or defective.

How to Request a Return:

1. Contact Support:

   Email our support team at varietal.shop1@gmail.com with your order number and a description of the issue.

   – Include a video showing the defect or damage.

2. Approval and Instructions:

   Our support team will review your request and provide return instructions if the return is approved.

3. Return the Item:

Follow the instructions provided to send the item back to us.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

4. Receive Replacement or Refund:

 After we receive and inspect the returned item, we will process the replacement or refund accordingly.